Hosted voice anywhere
Cloud Calling for modern teams.
Hosted PBX (Hello), UCaaS and Teams Calling deliver cloud voice, video, messaging and PSTN calls across desk phones, mobiles and Teams – no hardware, included handsets and unlimited AU calls.
Hosted PBX (Hello)
Cloud PBX with Cisco handsets, unlimited local/national calls and voicemail-to-email.
UCaaS
Full cloud communications with voice, video, chat and mobile softphones for teams.
Teams Calling
Direct PSTN routing to Microsoft Teams for calls from any device with shared numbers.
Unlimited calling
Local, national, 13/1300/1800 and AU mobiles included in all plans.
What it solves
Replace PBX with cloud calling.
Eliminate hardware capex, maintenance and ISDN sunset with zero-touch hosted voice.
- PBX lifecycle costs: No hardware refreshes or maintenance—pure opex with included Cisco handsets.
- Remote worker calling: One number rings deskphone/Teams/mobile with simultaneous ring and voicemail.
- Teams PSTN integration: Direct Routing connects Teams users to landlines without Microsoft Calling Plans.
- Complex multi-site voice: Central cloud PBX with hunt groups and auto-attendants across all locations.
How it works
Cloud PBX over SD-WAN access.
Provision of users/handsets, configure features in self-service portals, route PSTN via SIP trunks/Direct Routing with InView monitoring and QoS.
Hosted PBX, UCaaS & Teams integration.
Unlimited AU calling, Cisco handsets, self-service and PSTN connectivity in one platform.
Cisco Handsets
6851/8851 desk phones, 7832 conference, 6825 cordless DECT and ATA 191.
Unlimited AU Calls
Local, national, mobiles, 13/1300/1800 included—fair use international.
Teams Direct Routing
PSTN calls via SBC HA pair with TLS/SRTP and shared Hello numbers.
Self-Service Portal
MacView/ODIN for call forwards, hunt groups, DND and music-on-hold.
Group Features
Hunt groups, call pickup, parking, shared appearance and auto-attendant.
User Features
3-way conference, CLIR, speed dial, voicemail-to-email and time schedules.
InView Premium
Real-time MOS/R-Factor, utilisation and call completion reporting.
Multi-access delivery
SD-WAN, IPVPN or nbn with QoS for cloud PBX reliability.
Why it matters
Zero capex voice everywhere.
Cloud calling cuts costs 40%+ vs PBX while enabling hybrid work with included devices.
No hardware costs
Handsets, PBX and maintenance included—no capex or refresh cycles.
Unlimited calling
AU local/national/mobiles included; scale users without per-call fees.
Hybrid ready
Single number across deskphone/Teams/mobile with simultaneous ringing.
Simple scaling
Add users/sites month-to-month; no PBX upgrades or wiring.
High availability
99.99% SLG core with SD-WAN diversity and InView quality monitoring.
Productivity boost
Voicemail-to-email, auto-attendant and self-service reduce admin 80%.
Use Cases
Where Cloud Calling fits.
Replace PBX for branches, enable Teams calling or unify multi-site communications.
Small business PBX
10–50 seat cloud PBX with handsets, unlimited calls and self-service.
Hybrid workforce
Teams Calling + Hello shared numbers ring multiple devices simultaneously.
Multi-branch UCaaS
Central cloud PBX with hunt groups across 10+ sites without hardware.
Contact centre
IVR, queues, recording and wallboards for inbound teams.
Why choose this solution
Proven BroadSoft with local MSP.
Cisco/BroadSoft cloud PBX and Teams Direct Routing with unlimited AU calling, backed by Macquarie Telecom’s 24×7 Australian NOC, handset logistics and proven 1000+ seat migrations.
Enterprise cloud PBX
BroadSoft platform with hunt groups, voicemail-to-email and Cisco 6851/8851 handsets.
Teams Calling certified
Direct Routing SBC HA pair with shared Hello integration and InView Premium.
24×7 Australian operations
NOC monitors call quality/MOS, resolves faults <1hr with 99.99% SLG.
MSP delivery expertise
Sydney teams handle LNP, handset deployment, SD-WAN QoS and feature config.
FAQs.
What is cloud calling?
Cloud calling is a hosted business phone system that delivers voice, video and messaging services through the cloud, replacing traditional on-premise PBX hardware with flexible, scalable communication.
How does Hosted PBX differ from traditional phone systems?
Hosted PBX runs in the cloud instead of on-site hardware, eliminating capex, maintenance and wiring while providing unlimited calling, mobile access and self-service management features.
Can I use Microsoft Teams for business PSTN calling?
Yes. Teams Calling enables PSTN connectivity through Direct Routing, so Teams users can make and receive calls using business landline numbers from any device.
What calling is included in cloud calling plans?
Most plans include unlimited local, national calls, Australian mobiles, 13/1300/1800 numbers with fair use international calling.
Do I need to buy phone handsets separately?
No. Cloud calling typically includes Cisco business handsets (desk phones, cordless, conference phones) as part of the service—no separate hardware purchase required.
Is cloud calling suitable for multi-site businesses?
Yes. A central cloud PBX provides consistent features, hunt groups and number management across multiple office locations without requiring PBX hardware at each site.
Contact
Ready for cloud calling?
Discuss hosted PBX, UCaaS or Teams Calling with included handsets and unlimited AU calls tailored to your sites and hybrid workforce.
- 1800 004 943
- Level 15, 2 Market Street Sydney, NSW, Australia