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Call Centre Solutions

With nearly 20 years experience in providing telecommunications services to the business sector, Macquarie Telecom is uniquely positioned to offer industry–leading inbound telephony services for your business.

We offer easy to remember national 13, 1300 and 1800 numbers plus a number of international toll-free inbound services. This means callers can reach you free of charge or at a flat local rate, regardless of where your business is located.

We offer a number of international toll free inbound services, plus easy to remember national 13, 1300 and 1800 numbers. This means callers can reach you free of charge or at a flat local rate, regardless of where your business is located. In addition, choose from a variety of intelligent call routing options, including caller location, time of call or call diversion. With our online self-management web portal, you can quickly and easily manage call routing, view reporting tools or evaluate performance.

Our Inbound Voice Solutions include:

  • Industry-leading activation times
  • Flexible billing
  • National coverage
  • Selected caller access
  • Customised call barring
  • Mobile phone location routing
  • Flexible call distribution
  • Day of week and holiday routing
  • Scaled call flow management
  • Real time web-based call flow management
  • Web-based call reporting

  • Expand Your Business

    Pinpoint the location of your callers for potential expansion into new geographic areas.

  • Reduce Operational costs

    Streamline your operations by allocating appropriate staffing levels based on data collected.

 

managed hosting

Macquarie Telecom is a full service hosting provider offering managed dedicated, co-location, services and private and public cloud.



cloud hosting

Combining the flexibility of cloud computing with the security and performance of Enterprise grade Managed Infrastructure.



data & internet

We’re proud to deliver true business grade data networks, high performance and free from consumer traffic.




voice & mobile

Macquarie Telecom offers a full suite of business fixed line and mobile services to maximise the efficiencies of business telecommunications.