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As a Voice customer Macquarie Telecom provides you with a selection of web-based tools to monitor and manage your telephony activity. Information is delivered in a format that enables timely diagnosis and analysis. Utilise our web tools to manage user behaviour and total cost, facilitate reporting and internal cost allocation, and improve productivity.

Volume Control

Macquarie Telecom Volume Control enables you to drive down telephony volumes. Volume Control provides easy-to-read reports to enable CFOs and CIOs to quickly understand spend. An embedded alert service (via SMS or email) will flag unusual call patterns to help you identify external hackers and internal users abusing your call policy. Use Volume Control to manage voice usage and ensure consumption is appropriate to your business needs.

Inbound Communicator

Macquarie Telecom's leading-edge Inbound Communicator builds multiple call plans to reflect your business needs. With our web-based interface you can make real-time changes to your inbound call plans. A comprehensive range of online reports allow you to analyse data and understand the behaviour of your inbound callers.

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