Business Managed PABX, IP Telephony

VoIP PABX - Simplicity and Flexibility Macquarie Telecom's Managed PABX and business VoIP (IP Telephony) solutions offer a simple rental option with no requirement for capital expenditure or expertise in the selection of the appropriate solution. It enables easy budgeting, no capital outlay and simple and efficient approval processes. Macquarie Telecom assumes 100% of the risk of configuration, obsolescence and suitability over a 3- or 5-year period. This is a very cost-effective and low-risk solution as compared to keeping up with technology in-house, particularly over multiple sites, various standard operating environments and call centres. Macquarie Telecom Business VoIP and IP Telephony solutions implement only leading vendor products including Avaya, Alcatel & Ericsson IP enabled systems & handsets.

Reduction of PABX and Business VoIP administration

By choosing a Macquarie Telecom Managed IP solution, you are able to outsource the running of your PABX, IP telephony and Business VoIP systems to an experienced VoIP provider. This enables your administrative functions to focus on core business activity and contribute to the overall success of your business.

Consolidated billing

With all of your Managed Handset and Managed VoIP charges, service and support included on your monthly bill, you can greatly reduce your administrative burden. In addition, you benefit from the support of Macquarie Telecom's billing services team, who can support you with any billing queries and assist you to configure cost centres and customise reporting.

Business VoIP Service and support nationwide

All service requests, additional equipment and accessories are managed by Macquarie Assist and logged with our centralised service desk in Sydney. Through our VoIP business partners and contractor network we provide sales and service Australia-wide.

Single point of contact and accountability for VoIP solutions

Macquarie Assist is the single point of contact for all faults, service and support requests and moves, additions and changes to ALL services. We are unique in the Australian telecommunications market in providing a single, accountable, trained consultant to analyse and assist you through to resolution with any query you may have.

VoIP Service level choice

The Managed Handset and Business VoIP solutions include either Business or 24/7 Premier Coverage for all service and support and will be included on your one monthly bill.

Managed VoIP Technology refresh

With no capital expenditure, you can upgrade to the latest technology to redefine your business, customer and call handling processes. At the end of any contract period you are again given the choice of refresh with no legacy or obsolescence issues.

End of term flexibility

At the end of any 3 or 5-year managed service contract period you have a variety of choices. Take advantage of emerging technology, choose to continue with the existing technology at reduced rental rates, purchase your equipment at market value or simply return the equipment.

Contact us for information about Managed Handsets, PABX, Business VoIP and all CPE solutions.