Inbound Voice Calls

Get more control over your inbound telephone numbers.

With Inbound Communicator, you can control call flows to maximise the efficiencies and economics of your business whilst maintaining high-quality customer contact. Macquarie Telecom's Inbound Communicator can be customised to meet your requirements and can be maintained via the Web.

Inbound Communicator is the leading innovative 13XX / 1800 voice delivery and call management service. It provides you with access to leading-edge inbound call management services to increase flexibility, improve customer experience and enhance your revenues.

Inbound Communicator ensures that all calls to the inbound service are valid calls. By targeting, screening and validating a particular geographic region, you ensure that the calls your focus on are those most important to your business.

Our web-based call plan management allows you to control your calling plans via the Internet. The flexibility of Inbound Communicator allows you to handle peak loads due to a marketing campaign or unexpected events affecting your call reception sites. Macquarie Telecom can perform inbound changes and administration on your behalf if you prefer.

Macquarie Telecom is able to provide an end to end 13XX and 1800 voice solution.

The Inbound Communicator suite of services features:

• Industry leading activation times
• Flexible Billing
• National Coverage
• Selected Caller Access
• Customised Call Barring
• Selective Mobile Location handling
• Flexible Call Distribution
• Holiday & Special day handling
• Scaled call flow management
• Real time Web-based call flow management
• Web-based traffic reporting

Inbound Communicator customers have access to Macquarie Telecom's comprehensive range of business services including account management, facilities management, consulting services and our unique billing services.

Contact us to learn more about Inbound Communicator.