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Business VoIP

Inbound Voice Solutions and Inbound Telephony

 

Fixed Voice & VoIP

Business VoIP

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Inbound Solutions

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Australia's most highly accredited business exclusive Teleco - maximise your efficiencies

Macquarie Telecom Inbound Solutions include a broad suite of both inbound telephony services and contact centre systems providing the flexibility to design solutions that manage all your inbound call needs.

We offer a broad range of easy to remember national 13, 1300, and 1800 numbers, as well as a range of international toll free inbound services. With Macquarie Telecom Inbound, callers can reach you free of charge or at a flat local rate no matter where your business is located locally, or internationally

Our solution allows many call routing options including caller location, time of the call, or even where it should be answered. Our national Inbound solution also allows you to manage call routing and view reporting online via our self management web portal.

Macquarie Telecom is an expert in inbound telephony solutions. We understand how intelligent routing, IVR, self-service, workforce maintenance and performance evaluation tools can assist your business.

Our Inbound communication service features:

  • Industry leading activation times
  • Flexible Billing
  • National Coverage
  • Selected Caller Access
  • Customised Call Barring
  • Selective Mobile Location handling
  • Flexible Call Distribution
  • Holiday & Special day handling
  • Scaled call flow management
  • Real time Web-based call flow management
  • Web-based traffic reporting

More information on Inbound Voice Solutions and Inbound Telephony

Contact Macquarie Telecom. Australia’s most highly accredited telecommunications operator and winner of the ‘Best Customer Care’ category at the World Communication Awards.

Learn how consumer electronics company, Sharp, saved 20% on their fixed voice costs by switching to Macquarie Telecom.

 


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'Australia’s most highly accredited telecommunications operator and winner of the ‘Best Customer Care’ category at the World Communication Awards.'

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