FAQs
Fixed Voice and Conferencing

Using Macquarie Telecom's multi-carrier vendor model, there may be a variety of on-net or off-net voice services delivered as part of your solution. The advantage to you is that your call rates will the same irrespective of which service you use.

Macquarie Telecom uses its own Metro Access Network (MAN) as a core voice switching platform. We partner with Telstra, Optus and Powertel to give you a best of breed solution

Once you join Macquarie Telecom you will no longer receive bills from your previous Telco carrier. Should conversion to Macquarie Telecom require new services to be installed you will be allocated a dedicated Project Manager who will manage the installation process and keep you updated every step of the way

Macquarie Telecom contracts all have a minimum term of 12 months. Our terms and conditions can be found on our web site (link)

Macquarie Telecom VoIP is provided using a purpose built VoIP network with QOS (quality of service) to ensure the highest quality of voice is maintained. VoIP solutions are delivered by partnering with all the major vendors and system integrators to provide you with a best of breed business grade VoIP solution

Yes, Macquarie Telecom supports Local Number Portability (LNP) to ensure that when moving to Macquarie Telecom you need not change your telephone numbers

Macquarie Telecom TalkBusiness pricing plans are tailored to your specific call profile to ensure that you enjoy maximum savings. Prior to providing any pricing, Macquarie Telecom will undertake a detailed analysis of your traffic to ensure that the plan is right for you.Contact Macquarie Telecom (link) to arrange for one of our staff to review your current spend and create a plan that will maximise your savings

Macquarie Telecom focuses on the Business and Government sectors of the market.

See our difference on the website (link)

Once you join Macquarie Telecom, your services will be migrated within 10 working days. Installation of services may still be required after this time but all services will be billed to you by Macquarie Telecom

Yes - our 24x7 Macquarie Assist help desk will provide you with industry leading support

As a Macquarie Telecom customer, you will no longer be required to liaise with Telstra for any support issues. As a preferred wholesale customer of Telstra, Macquarie Telecom is able to provide you with support on all Telstra services

Macquarie Telecom is able to provide you with voice services irrespective of who your PABX provider/ maintainer is. If you do not have a PABX or a maintenance contract, why not talk to Macquarie Telecom as we can provide this to you too!

Yes - Macquarie Telecom offers 13/ 1300/ 1800 services with our industry leading Inbound Communicator product

Yes - you can manage all your inbound services using Macquarie Telecom Inbound Communicator. You can add/ change/ move answer points, control the flow of your inbound services or even activate a disaster recovery plan all with the click of a mouse.

You can control your usage with Macquarie Telecom Volume Control. This is an unique product that will alert you by email/SMS each time a call is made that is outside of normal business behaviour

Macquarie Telecom offers reporting on both inbound and outbound services. Inbound Communicator includes online reporting for your inbound services on successful vs unsuccessful calls, calls by time of day/week/ month and demographic reporting to better manage your staffing levels and understand your callers behaviour. Volume Control includes monthly reporting to control your outbound voice calls. The reports include variance reporting, time of day reporting, calls by extension, cost centre, time of day/ week and exception reporting. It also includes reports to benchmark yourself against others in your industry

Yes - Macquarie Telecom offers a wide range of products/ solutions in data, hosting and mobiles and any of these can be bundled together with your voice services

You can order services by emailing orders@macquarietelecom.com. You can also contact your account manager who will arrange for any new services to be ordered for you

Lead times range from 10 working days to 40 working days depending on the technology being deployed. It will take 10 working days for your services to be converted to Macquarie Telecom

Yes - Macquarie Telecom Conferencing includes an automated and operator assisted teleconferencing service. It also includes an integrated web conferencing service at no additional charge

Yes - your staff can dial the Macquarie Telecom override code to have business calls made from home added to your telco bill.

Yes - PABX maintenance can be offered by Macquarie Telecom and our partners

Yes - Macquarie Telecom has partnered with all the major hardware vendors to offer you the widest range of hardware to meet your needs

Yes - Macquarie Telecom offers calling cards which can be used both in Australia and internationally

If your PABX hacked, the responsibility for those calls rests with you. Macquarie Telecom Volume Control can alert you to being hacked so that no liability is incurred

Yes - we offer disaster recovery options on both inbound and outbound services to ensure that your business continuity is always maintained despite hardware or network failures

Yes - Macquarie Telecom offers an auditing service which will review your existing infrastructure and remove any superfluous services which will save you money each month

Yes - you can use Macquarie Telecom Inbound communicator to manage your inbound services by changing answer points, call flows. You can use the online reporting to provide further management and control