Contact Centre Solutions - A call centre that increases revenue
Macquarie Telecom Contact Centre Solutions include a broad suite of both
inbound telephony services and contact centre systems providing the flexibility
to design solutions that manage all your inbound calling needs.
Historically call centres were seen as ‘cost’ centres, and simply viewed as
being a necessary business expense in servicing customers. At Macquarie Telecom
we understand that an effective and well managed call centre allows you to take
full advantage of the revenue-generating potential of every customer who
interacts with your call centre.
We offer a broad range of easy to remember national (13,1300, and 1800
numbers) and local inbound services, as well as international toll free and
global free access 0800 inbound services.
Callers reach can you free of charge or at a flat local rate no matter where
your business is located. Manage incoming calls differently depending on where
the caller is located (e.g. postcode or state), time of call (day of week, time
of day, day of year), and where it should be answered or redirected if the main
number is busy.
With access to a host of contact centre systems from leading industry
providers, you can increase the performance of your front desk and call centre
operations.
Macquarie Telecom are specialists in Contact Centre Solutions.
We understand how intelligent routing, self-service, workforce maintenance
and performance evaluation tools can assist your business. By guiding you
through assessment, design, implementation and maintenance of the right
solutions, Macquarie Telecom’s Contact Centre Solutions focus on meeting your
needs today and into the future. An integrated, flexible and scalable solution
for your front desk and call centre needs.
- Control: Control your 13, 1300, 1800 services from your desktop with
sophisticated self-management tools. With Macquarie’s Inbound Communicator
tool you will be able to design, build and monitor the distribution of
incoming calls to your business without the need to contact your service
provider.
- Security: Get protection against unavoidable events with disaster
recovery planning. Macquarie Telecom will assist you to predefine call plans
that can be activated online in real-time by authorised representatives of
your organisation.
- Visibility and control: Understand your call profile traffic patterns
and trends.
- Detect anomalies and report on the success of sales campaigns by
accessing our inbound analysis and reporting facility available online 24 x
7.
More information on call centre solutions
Contact Macquarie
Telecom. Australia’s most highly accredited telecommunications operator and
winner of the ‘Best Customer Care’ category at the World Communication Awards.
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