Macquarie Telecom makes it easy to get assistance

Macquarie Assist, our industry leading customer support service centre, is contactable by phone to assist with all customer enquiries.

Please call +65 6580 7449

With Macquarie Assist Online, you can access your account information via a secure online link. Information such as monthly billing, management reporting and Macquarie contact details can be accessed online from any web browser, anytime.

Macquarie Telecom also provides dedicated Account Management to ensure you have all the telecommunications assistance and information you need to successfully run your business. Consult your single point of contact for a report on future technologies or to advise on ways to further reduce your telco spend.

Macquarie Assist provides:

• 24 x 7 staffing
• Automatic customer escalation procedures
• Rapid proactive notifications of any network incidents
• Life cycle engineering support advice on professional service

Additional services include:

• On-site staging and presentation areas
• Disaster recovery services
• Asset management, usage and statistics reporting through our suite of advanced web-based Management Tools