Macquarie Telecom Celebrates its 8th Year of Success in Asia

Occasion was specially marked as company was presented with Frost & Sullivan 2008 Customer Focused Leadership Award

SINGAPORE, August 19 2008 - Macquarie Telecom, a leading supplier of Information and Communications Technology (ICT) solutions, marked its eighth year of success in Asia with a gala dinner celebration at the prestigious Sentosa Cove. Among the distinguished guests were the Acting Senior Trade Commissioner Singapore of the Australian Trade Commission, Cheryl Stanilewicz, and several noted business ICT media and industry analysts.

The evening was all about “The Pursuit of Excellence” where Macquarie Telecom awarded and paid tribute to five of its top Data customers for IT Excellence and Innovation in their processes and implementation. The honourees were CNBC Asia Pacific, Wilmar International Ltd, Michael Page International, Munters AB and BSH Home Appliances Pte Ltd.

The evening was made truly special for Macquarie Telecom as it was presented with the Customer Focused Leadership Award for its excellence in customer service and soaring customer retention level of 95%.

The Customer Focused Leadership Award was presented by Frost & Sullivan, a leading growth consulting firm. The award is both a reflection of Macquarie Telecom’s commitment to its customers and a testament of its drive to continue serving its customers in the Asia Pacific region with innovative and effective capabilities.

Manoj Menon, Partner, Frost & Sullivan shares, "Macquarie Telecom truly embraces the meaning of customer service with the dynamic relationship it has with customers. The company listens and addresses their needs attentively and quickly. Its Personalised, Accountable Service Philosophy is undeniably one of the key reasons customers stay with them for years, and today I’m pleased to be presenting this award to recognise this focus, success and excellence at such a grand occasion.”

"We at Macquarie Telecom are exceptionally delighted to receive this award. Our commitment to deliver Personal Accountable Service to our customers everyday is what sets us apart from the rest,” said Larry Morgan, Managing Director for Macquarie Telecom, Asia. “With the increasing demand for global services and mission critical applications, prompt and customised service is essential. At Macquarie Telecom, 80% of our staff are customer facing. But we are all committed to their success and are passionate about delivering results to every customer.”

Founded in July 1992, Macquarie Telecom is one of Asia Pacific’s first deregulated telecommunications companies and holds carrier licenses in Australia, Singapore and Hong Kong. In today’s highly competitive market, Macquarie Telecom has established itself as a trusted partner for companies in the mid-size market with a year on year customer retention rate of 95%, far above the industry average.

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