Pricing Policy 

Macquarie Telecom has a proven track record in delivering real value in telecommunications for medium-sized businesses through our unique pricing model.

Is your current telco provider meeting your business needs at the right price?

By understanding that no two businesses are the same, we review each pricing proposal on a case-by-case basis making sure you get the right results to meet your specific business needs. We don’t just work from a pricing rate card.

Are they capable of improving your Total Cost of Telecommunications Management?

By focusing on lowering your total cost across all elements, not just offering competitive rates, we are committed to bringing the best telecommunications value to medium-sized businesses.

It’s not just rates that drive communication costs, but also traffic/call volumes, and importantly administrative overheads such as billing, cost allocation, security and audits.

In calculating your total communication cost you need to consider that:

Total Cost of Telecommunications Management =

Unit Price x Volume + Admin Costs

How do we do this?

Most companies will offer you a great price but at Macquarie Telecom we also work with you to monitor your call volumes and lower your administration costs to drive down your total telecommunication costs.

Concerned by spiralling call and traffic volumes?

You cannot control costs unless you have visibility of them. Providing complete visibility of your bill you can help monitor and eliminate unnecessary calls and services.

You’ll have the flexibility to restrict calls to certain destinations and set alerts to warn you in real time if preset daily and monthly limits (by cost centre, department or even down to extension level) are reached.

We also work with you to ensure that you are using what you are paying for. For example you may be paying line rental on old fax lines that are no longer in use or services and equipment (CPE) that is no longer necessary.

Are your administration costs out of control?

Billing: Cost allocation & reporting - Macquarie Telecom works with you to make cost allocation and reporting easy. We can tailor reports to your precise business needs using your terminology. Reports can be broken down to ensure your cost allocations and spend can be easily read and analysed.

Our Management Tools allow you to have real time transparency for simplified reporting and monitoring. See what is happening day by day rather than waiting for a bill at the end of the month.

Analyse usage trends and provide tailored, cost-effective solutions for your business.

Account management and consulting services

Macquarie Telecom’s personal service model is regarded as the best in the industry. Account Managers have fewer accounts to ensure a personalised service. You’ll have one point of contact working with you to ensure continuity and accountability. You can be assured that Macquarie Telecom is working in your best interest.

Audit (financial)

After the first 3 months of billing, Macquarie Telecom can conduct a comprehensive financial audit on your entire Telco products and services. We’ll make certain everything is functioning correctly, that lines are in working order, running efficiently and being used as they’re meant to be used. We’ll leave no stone unturned.

Service Level Guarantees

Service Level Guarantees (not just agreements) are a key differentiator for Macquarie Telecom and as a valued customer; you will know that your mission-critical communications are safeguarded with timely problem resolution and full service reporting.

Summary

Through our Total Cost of Telecommunications Management model you will optimise communications productivity, control unnecessary spending and drive down costs. We are committed to delivering Macquarie Telecom customers the most effective solutions at the right price.