Personal Account Management

Macquarie Telecom's key differentiator in the business telecommunications market is personalised, accountable service.

We regularly conduct independent 3rd party surveys of our customer base. The feedback from these surveys and focus groups say two things about our people that are different:

• We hire really good people - an account management team that is genuine, stable in the role and able to build long-term relationships.
• Our Account Managers exhibit real accountability, they take responsibility for making things happen.

Industry leading customer retention

Macquarie Telecom's year on year (since 1992) industry leading customer retention level of 95%+ (the industry average is 75%) is a direct reflection of the focus and efficacy of our account management model.

We are uniquely positioned to introduce you to the broadest range of technologies

The prime focus of our account managers is the retention of your business. When complimented with our-multi-carrier model, our AMs are uniquely positioned to introduce you to the broadest range of technologies at the most cost efficient price that you will not get from any single source provider like Telstra or Optus.

The benefit to you is a partnership focused on reducing your total cost of ownership and positioning your business for continued and profitable growth.

Account Managers in Macquarie Telecom are empowered to be enablers to facilitate the interaction with your business.

The references from our customers reflect how valuable our personalised service model can be in helping your business in achieving your data network objectives.