What is Personal Accountable Service? The world's best customer
care
Macquarie Telecom: Judged best customer care in the world. At Macquarie Telecom, we define Personal Accountable Service (PAS) as:
“Our attitude and commitment to delivering a superior experience for
our customers through Ownership, Proactivity, Communication and Responsiveness”
For us, and our customers, PAS is much more than simply doing your job. It’s
about going the extra mile in serving customers - or supporting someone who
does. It means that as a customer of Macquarie Telecom, you'll have a dedicated
account manager and not a 'call centre hotline'. It means we know your name and we
strive to know
your business.
We regularly conduct independent third party surveys of our customer base. The feedback
from these surveys and focus groups say two things about our people that is
unique to Macquarie Telecom:
- We hire really good people - a customer support team that is genuine, stable in
the role and able to build long-term relationships.
- Our people exhibit real accountability, they take responsibility for
making things happen.
PAS in action - Best practices in customer service
'Personal Accountable Service' is not just a slogan for us, it is
woven through everything we do from recruitment and internal initiatives, to
product development and the way we provide support.
It drives many decisions in
our company order to ensure that our customers experience the
PAS difference throughout their relationship with Macquarie Telecom.
You deserve the world's best customer care - Only one company can deliver
Macquarie Telecom is the world leader for customer care,
winning the ‘Best Customer Care’ award for Personal Accountable Service at the
World Communication Awards, "the gold medal in the telecommunications Olympics"
David Tudehope, Chief Executive Officer, Macquarie Telecom.
The World Communication Awards is considered to be the leading
global event of its kind, bringing together organisations who are shaping the
industry for the future and setting the bar with best practices for all other
communications companies around the world to follow.
Now how can we help you?
Start a conversation today with Macquarie Telecom - experience the
world's best customer care. More about the 2008 World
Communication Awards -
Macquarie Telecom, winners of 'Best Customer Care' Quotes
from the judges of the WCA -
You deserve the best customer care in the world.
The journey to winning 'World's Best Customer Care' -
The Australian customer service model that conquered the world | 
