Getting Assistance through Macquarie Assist

Easily report a problem or explore a new opportunity with Macquarie Assist. Our industry-leading business dedicated call centre is available with trained staff to help 24/7. Call a single line of assistance for help with all your lines of business: 1800 789 999.

With MacquarieView you can access your account information via a secure online link. View account history, billing, and inbound reporting and repair status at any time.

Macquarie Telecom also provides dedicated Account Management to ensure you have all the telecommunications assistance and information you need to successfully run your business. Consult your single point of contact for a report on future technologies or to advise on ways to further reduce your telco spend.

Macquarie Assist provides:

• 24 x 7 staffing
• Automatic customer escalation procedures
• Rapid proactive notifications of any network incidents
• Life cycle engineering support advice on professional service

Additional services include:

• On-site staging and presentation areas
• Disaster recovery services
• Asset management, usage and statistics reporting through our suite of advanced web-based Management Tools