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 New
investment in Tasmania enabled by the NBN
Australian carrier Macquarie Telecom announced today its decision to invest
in a new data network in Tasmania enabled by the Government’s NBN decision.
Macquarie Telecom’s Chief Executive Officer David Tudehope said in Hobart
yesterday:
“The Government’s decision to invest in the National Broadband Network has
enabled us to make this new investment in Tasmania....Continued.
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 Macquarie
Telecom Appoints Customer Care Champion
Macquarie Telecom is pleased to announce that Simon Gatward has been
appointed to the newly created role of Group Executive, Telecom Services.
Based in Sydney, Gatward will be responsible for overseeing the entire
Macquarie Telecom customer service strategy from post-sales support to
third-party vendor management and proactive network...Continued.
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 Fixed
Mobile Convergence for Enterprise
Fixed
mobile convergence (FMC) can have different interpretations depending on who you
are talking to and what angle they are coming at it from.
An example may be that
an operator with a sunk cost in fixed line technology may be looking for ways to
converge mobile traffic back onto the fixed infrastructure, however from mobile
operators point of view it would be looking to encourage the substitution of the
fixed handset call’s from the office or home across to the mobile operators
network...Continued.
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 Interview
with Rosemary
Sinclair. ATUG in the right direction
We
sat down with Rosemary Sinclair, Managing Director of ATUG and prospect for the head job with the new NBN, for insight into the
biggest issues faced by businesses and the end user perspective on customer
service in Australia.
We ask what Rosemary thinks is the most exciting application of the
National Broadband Network (NBN) and how Australians will use the
bandwidth?...Continued.
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 Ovum’s
advice to medium-sized companies for managing mobility costs and personal usage
of business devices
While workforce mobility is now an essential component for effective
communication, it is becoming increasingly difficult and complicated to manage a
growing fleet of devices. As the number of users increases, so too does the
complexity of auditing costs and managing applications, while maintaining
security and tracking handsets.
Ovum, 2009 Winner of the Asia-Pacific Telecom Analyst Firm of the Year, is
singing praises for ‘FleetView’ – a complete cost saving and mobile management
tool which is essential for mid-corporate organisations...Continued.
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 Mobile
etiquette: Is using your mobile during meetings acceptable?
Across
Australia, opinion is divided on acceptable use of mobile devices in meetings.
In one corner we have the traditionalists, the people who support signal jamming
in meeting rooms to ensure that nothing outside the meeting interrupts it.
And
in the other corner we have the modernists who would argue that technology
should be embraced in order that meetings are more productive and participants
get more out of their time...Continued.
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 AFR
Broadband Conference: Private sector investment - Where is the money coming
from?
Macquarie Telecom's Matt Healy, Deloitte Digital's Peter Williams and Citi
Investment Research's Phil Campbell to discuss the likely success of the federal
government's plans to tap private sector investment for the $43 billion national
broadband network...Continued.
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 The
National Broadband Network (NBN) - The future of Australian Broadband
We recently gave our
customers the opportunity to email their questions on the National
Broadband Network to National Executive, Regulatory & Government,
Carrier and Regulatory, Matthew Healy. The following 'Q&A' is the result of your
questions on the NBN.
Including; How will the NBN change the ways businesses select a service provider
for internet? What motivated the decision to build the new network rather
than gap-fill the existing one (for around $30 billion less)?...Continued.
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 Connecting
you, your staff and your customers. How Web 2.0 and the NBN is making it happen
There
is no doubt that more and more of the world is plugging into social networking
sites looking at traffic statistics alone, but also the power of influence that
these sites have on steering discussion in the traditional media. As sites, like
Facebook, Twitter and Linkedin demand more and more of our work and leisure
time, they’re changing the way we communicate with each other and whom we
communicate with...Continued.
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 When
it's not safe for your employees to come to work, do you have a remote worker
policy?
Recent events across the country have also meant many businesses are
legitimately examining a strategy to deal with a situation where employees
cannot get to the office.
Additionally, aging baby boomers are feeling the pull home to enjoy the fruits of their labour
and, rather than let their skills and knowledge walk out the door, companies are
re-evaluating their stance on remote workers.
Continued.
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 Customer
Care and the Australian Telecommunications Industry. Are you being ignored?
With our industry on notice for bad customer service and the Telecommunications
Industry Ombudsman fielding the worst level of complaints ever we ask what we
need to do as an industry to turn the tide.
We recently spoke exclusively with Australia’s most in-demand expert on Customer
Service and what his message is for the Australian telecommunications industry.
Martin Grunstein is Australia’s most in-demand speakers on Outstanding Customer
Service having worked with over 500 companies across over 100 industries...Continued.
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 The
National Broadband Network - Good for business and good for the
telecommunications industry
The Federal Government has announced it will build the "largest infrastructure
decision in Australia's history". The Australian Government will build the $43
billion National Broadband Network, Macquarie Telecom congratulates the
Government for long awaited reform of the telecommunications industry, this is
good for businesses and good for the industry...Continued.
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 The
future of corporate ICT services - What smart companies are investing in today
The beginning of 2009 has been marked by further deterioration in the world
economy, and the impact of recession is shaping the direction of the Australian
ICT market. More businesses are revising their investment plans. Some have
started to scale back on new ICT investment. Others are looking at leveraging
ICT to deliver operational cost saving or new revenue generation. So what are
the hot top ten ICT market predictions that will gain further momentum in the
face of economic downturn?
Here are the top ten predictions in ICT we believe will continue well into the
2010....Continued.
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