SMS Solutions

Macquarie Telecom’s MessageNet service allows the user to send key business messages to multiple recipients in seconds at a fraction of the time and cost of a series of voice calls. The high reach and low cost of MessageNet makes it perfect for time-sensitive messages with benefits such as:

• Increased Productivity: near-instant communication with multiple staff members, customers and suppliers.
• Improved Customer Service: pro-active, traceable and personalised customer communication.
• Business Process Efficiency: fast communication, job allocation and acceptance, automatic system alerts, broadcast rosters, managed escalation paths, fully traceable communication history.

MessageNet features set it apart from other message broadcast solutions:

• Availability (Online - accessible anytime, anywhere)
• Fully featured out-of-the-box functionality – recurring messages, rosters, escalations, MMS broadcast, mail merge, usage reporting and more
• Ease of use and flexibility
• Low Total Cost of Ownership
• Reporting and Cost control
• Straightforward, logical administration
• Ease of integration with existing solutions

The Macquarie solution supports a broad range of methods for sending and receiving SMS messages including e-mail, Web, XML, 2 Way SMS and many more. The interface is easy to use, intuitive and can be tailored to support each user’s preferences.

Macquarie’s MessageNet online reporting provides comprehensive tracking of usage of the system by user, with detailed records of who sent what, to whom, and when. And while usage reports and online tools enable after the fact analysis of usage by sender, cost centre, and recipient, the Administrator portal provides complete control over access permissions on all entry points of the MessageNet system to proactively ensure appropriate use of the MessageNet tool. The customer can control and manage access to web logins, email addresses and contact databases. At the same time, misuse can be prevented through usage limits, and by easy to administer access controls.

A range of API’s are available to enable integration of existing systems with the MessageNet solution. As a result, SMS can be used to provide near real time alerts of system changes or problems to be delivered to any mobile phone. Integration tools (HTTP Post, .NET, TCPIP and many others) enable Interaction between customer systems and MessageNet for sending and receiving SMS messages.

What can I do with MessageNet?

• Communicate with your staff:
  • Convert email to SMS
  • Rostering
  • Job dispatch
• Communicate with your customers:
  • Marketing campaigns
  • Special offers
  • Appointment and payment reminders
• Systems Alerts
  • Integration with key business solutions for alerts and alarms
  • HTTP Post, .Net and TCP/IP compatible