FAQs
Hosting, Colocation and Security

The Intellicentre implements patches monthly to dedicated managed servers in conjunction with customer specific requirements

The Intellicentre is contactable 24x7x365 via Macquarie Assist 1800 789 999.

The Intellicentre provide full administrator access to your managed dedicated server if required. Remote access can be secured via a number of mechanisms.

The Intellicentre implement an easy secure standard Change Process for Firewall policy changes.

Intellicentre customers can change their contact details via their Macquarie Telecom Account Manager, or by using the MacquarieView Portal

Faults can be raised 24x7x365 via the Macquarie Telecom Data Contacts Centre 1800 789 999.

The best way to ensure security is via external industry recognised standards. The Intellicentre is ISO 27001, BS7799, AS/NZ7799, and DSD certified.

The Intellicentre implement an easy secure standard Change Process for DNS changes.

The Intellicentre can provide access to your managed hosted servers key availability statistics via the Macquarie Telecom InView portal

The Service Level begins at the completion of the implementation/testing phase and customer acceptance of the solution.

Simple solutions can be provisioned within 10 business days. Complex hosting solutions should allow 4-6 weeks for detailed design, implementation, and testing.

The Intellicentre can manage your applications via a diverse partner network, ensuring specialised application support for your mission critical applications if required

Managed Dedicated Hosting customers receive a complete Infrastructure Handover document at the end of the Implementation process. This includes the micro design detail related to your specific Intellicentre infrastructure services.

We have comprehensive DR facilities. Click here for more information.