Australian standards and certifications for our Data Centre Facility

• ISO 27001 security standard. Built to a standard higher than AS2834. DSD Highly Protected ASIO T4.
• Certifications include: PCI DSS, SAI Global - ISO 27001:2005, Microsoft Gold Partner, VMware Authorised Hosting Provider, RedHat Enterprise Hosting Partner and SunTone.
• Green Grid Member
• Siemens Landis and taefa Network Monitoring System with high level interfaces to Fire control system, power system, UPS, CRACs, access control, etc.

Data Network Facility Connections

Macquarie Telecom's nationwide data network offers a variety of connectivity options including Private IP, Frame Relay, Ethernet, ICON, ISDN, Internet, ADSL2+ and SHDSL.

• Telecommunications in the facility are provided by multiple carriers, all-active and BGP routed.
• Macquarie Telecom uses its own network, Optus, AAPT and PIPE Networks for Internet routing and has over seven telecoms providers terminating in the facility.
• Internet access is via multiple Gigabit connections. Capacity planning is managed by dedicated roles.
• Macquarie Telecom places no restrictions on carriers currently not servicing the facility.
• There are multiple entry points per telecommunications carrier into the facility.
• The telecommunications services are provisioned for growth capabilities including redundancy, Internet access, backend connection, WAN and more.
• The building has two separate secure risers for redundancy; one is for Macquarie Telecom private use.

Data Network Peering

Macquarie Telecom peer with multiple Internet carriers such as:

• AAPT
• Optus
• PIPE Networks
• Google

Data Centre Scalability

• The data centre facility was built with scalability in mind. Two floors are custom-built and there are options on four more. The existing cooling towers and UPS power supplies can support two additional floors.

Test procedures and frequency

• The whole facility is tested on a monthly basis. Outsourced testing includes established procedures and detailed reporting methods.
• The Intellicentre has monitored alarm systems that are operational 24/7, including local and remote alarms for all fire and UPS services and security surveillance.

Detailed SLAs and SLGs are in place

• Macquarie Telecom offers strict Service Level Guarantees with rebates for underperformance.

Air conditioning

• 25 Liebert Precision Cooling units, each with 75kw heat rejection.
• N + 1 redundancy, with units able to handle 100% of capacity with one or more spare in case of failure.
• Dual redundant cooling pumps, dual redundant cooling towers and heat exchangers are present.

Fire protection

• Multi-point aspirated Cerebrus smoke detection with VESDA.
• FM 200 (main fire suppression) system.
• Portable fire extinguishers.
• Dry pipe pre-action sprinklers (as last resort).

Security

• Mantraps with hand-scanners to main Data Centre.
• Codes and proximity card access to entry doors.
• Monitoring of all doors, riser cupboards, plant rooms, etc.
• CCTV with motion detection and fixed cameras with digital recording capability and HDD archive.
• Web cameras available upon request.

Electricity supply

• 3 separate power grid transformers are available in the building. One is connected permanently, with two others available on demand.
• The facility can continue full operations in the event of an interruption to all external electrical supplies. This is fully tested every 6 months

Uninterruptible Power Supply (UPS)

• Macquarie Telecom owns and operates 3 x 500 kva UPSs with expandability to a further two units. The UPSs have the capability of 15 minutes of full autonomy on batteries. Both primary UPSs are continuously online. All power to the data facility is fed through the UPSs
• The batteries (500, with five separate strings) are on a battery monitoring system
• The fail-over arrangements for electrical supply operate automatically in the event of total or partial interruption to external supplies as online UPS technology is used.
• All power services within the Intellicentre will ultimately be supplied by the back up generators within three minutes of the mains power supply outage.

Diesel generators

• Macquarie Telecom owns 2 x 1675 kva Cummins diesel generators for the Intellicentre computer rooms. Each one is currently at 50% capacity. The generators are run up regularly to cycle fuel and increase life expectancy.
• There are oil pre-heaters in each generator sump, constantly keeping the generators in a state of readiness.

• The dedicated back up diesel generators will automatically start should a sustained 3 second outage occur on the utility mains supply.

• The generators will run continuously for 72 hours on the minimum maintained bulk fuel supply tank of 70%. A fuel level of below 70% activates a warning alarm at the Macquarie Telecom Network Management System.

• Macquarie Telecom has agreements with diesel suppliers to ensure that the 40,000 litre bulk tank is filled routinely and upon demand should an extended outage be apparent.