MANAGED NETWORK SERVICES

Key Advantages of a Managed Network Service

• Expand your resources without expanding your budget - Access a virtual team of experts with Macquarie Telecom's network management professionals. From a single site to large multiple sites’ private networks, we have the experience and the expertise to manage your network and routing requirements.
• Network monitoring and pro-active fault management - We provide monitoring and pro-active fault management using state-of-the-art management tools. Should a fault occur we will rectify the fault online or dispatch an engineer to the site. Our Managed Network Service support includes equipment repair, labour and spare parts.
• Secure Backup - We can securely back-up your Managed Network configurations weekly. In the event of a hardware failure within your managed network, we can quickly restore configurations.
• Maintaining peak performance - We monitor your business network devices to ensure network reliability, so you can avoid the cost and productivity loss that comes with downtime. Router configuration management minimises downtime and helps build an efficient network as it provides the mechanism for rapidly restoring configurations.
• Reduce your capital investments - Benefit from the latest in network technology without making major capital investments for router management software or high-end workstations for reporting applications.
• End to end network management - We provide you with a single point of contact for Wide Area Network (WAN) trouble shooting and problem resolution. And we can extend our network management to cover aspects of your network that are not provided by Macquarie Telecom.
• Increased network user satisfaction - Your users will experience the bandwidth they need when they need it as we will manage and tune your Wide Area Network (WAN) for peak performance.

Managed Network Service Details

Through various combinations of these components we are able to provide the Managed Network solution that best suits your business environment.

Macquarie Telecom's Managed Network Service includes 4 key components.

• Service initialisation - Consultation, design plan, implementation design, and installation.
• Monitoring and management - Proactive alarm notification, real-time performance reporting, and WAN monitoring through a Web portal.
• Fault isolation management - MacquarieHUB provides you with a single point of contact for network maintenance issues.
• Equipment maintenance - We support equipment and corresponding software from leading vendors.

Managed Router Packages

Fault Management - Maximise your equipment uptime through Macquarie Telecom's proactive system monitoring, alarm notification and fault management. Macquarie Telecom will alert your nominated contact person if we detect a fault and we will take the required steps to rectify the problem and manage a swift resolution.

Fully Managed - This service provides total support of your network routers and includes comprehensive on-site maintenance. Should a fault occur we will rectify remotely or dispatch an engineer to the site. This level of support includes equipment repair costs, travel, labour and spare parts. We will also administer your network configuration changes for rapid restoration of router profiles.

Custom Managed - This service can be tailored to your specific needs by our project managers and engineers.