Stay on top of Evolving Network Configurations and Procedures with a Managed Network
Macquarie Telecom’s Managed Network Service frees you to focus on your business. We provide
monitoring and management using state-of-the-art tools to ensure your Managed Network Service
maintains peak performance.
By outsourcing the management and maintenance of your data networks you can save time and
money and maintain your focus on the core activities of your business, which you do best.
We offer a selection of standard managed network and managed router solutions to ensure
service functionality, speedy implementation and immediate results.
Our network management services can be applied to your Macquarie Telecom-provided Wide
Area Network (WAN) solution routers including Frame Relay,
Private IP VPN, Business VPN and
Macquarie Ethernet. We can manage your network and hardware across Australian and International
business sites regardless of location.
Key Advantages of a Managed Network Service
- Expand your resources without expanding your budget - Access a virtual team
of experts with Macquarie Telecom's network management professionals. From a single site
to large multiple sites’ private networks, we have the experience and the expertise to
manage your network and routing requirements.
- Network monitoring and pro-active fault management - We provide monitoring
and pro-active fault management using state-of-the-art management tools. Should a fault
occur we will rectify the fault online or dispatch an engineer to the site. Our Managed
Network Service support includes equipment repair, labour and spare parts.
- Secure Backup - We can securely back-up your Managed Network configurations
weekly. In the event of a hardware failure within your managed network, we can quickly
restore configurations.
- Maintaining peak performance - We monitor your business network devices to
ensure network reliability, so you can avoid the cost and productivity loss that comes
with downtime. Router configuration management minimises downtime and helps build an efficient
network as it provides the mechanism for rapidly restoring configurations.
- Reduce your capital investments - Benefit from the latest in network technology
without making major capital investments for router management software or high-end workstations
for reporting applications.
- End to end network management - We provide you with a single point of contact
for Wide Area Network (WAN) trouble shooting and problem resolution. And we can extend
our network management to cover aspects of your network that are not provided by Macquarie
Telecom.
- Increased network user satisfaction - Your users will experience the bandwidth
they need when they need it as we will manage and tune your Wide Area Network (WAN) for
peak performance.
Managed Network Service details
Through various combinations of these components we are able to provide the Managed Network
solution that best suits your business environment.
Macquarie Telecom's Managed Network Service includes 4 key components.
- Service initialisation - Consultation, design plan, implementation design,
and installation.
- Monitoring and management - Proactive alarm notification, real-time performance
reporting, and WAN monitoring through a Web portal.
- Fault isolation management - Macquarie Assist provides you with a single point
of contact for network maintenance issues.
- Equipment maintenance - We support equipment and corresponding software from
leading vendors.
Managed Router Packages
Fault Management - Maximise your equipment uptime through Macquarie Telecom's proactive
system monitoring, alarm notification and fault management. Macquarie Telecom will alert your
nominated contact person if we detect a fault and we will take the required steps to rectify
the problem and manage a swift resolution. This service is available to both subscribers and
non subscribers of Macquarie Telecom Data Networks.
Fully Managed - This service provides total support of your network routers and
includes comprehensive on-site maintenance. Should a fault occur we will rectify remotely
or dispatch an engineer to the site. This level of support includes equipment repair costs,
travel, labour and spare parts. We will also administer your network configuration changes
for rapid restoration of router profiles.
Custom Managed - This service can be tailored to your specific needs by our project
managers and engineers.
More information on Managed Network Services and Managed Routers
Contact Macquarie
Telecom. Australia’s most highly accredited telecommunications operator and
winner of the ‘Best Customer Care’ category at the World Communication Awards.
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