Internet Access for your Business

ADSL2+ – Serious Broadband for your business

Macquarie Telecom's ADSL2+ is serious business broadband with 99.9% guaranteed service availability for customers requiring speed, reliability and consistently clear data channel throughput to your Macquarie Telecom IP VPN port or Macquarie Telecom Internet gateway connection.

Key Questions about ADSL2+ Business Broadband

• Need serious broadband Internet speed for your business?
• Is Internet critical to your businesses communications or information?
• Want Internet performance that is consistent and reliable?

For businesses that rely on the Internet for communications or information, ADSL2+ offers the promise of serious broadband speeds that can improve productivity.

Speeds available from 512kbps/128kbps to 24mbps/1mbps

This promise needs to be tempered with an understanding that it is not access speed alone that defines the performance of an ADSL2+ broadband Internet connection in a business environment.

Other factors can have a severe impact upon the business outcomes achieved:

(1) Network Oversubscription Rates – typical retail centric Internet Service Providers will substantially oversubscribe their ADSL2+ broadband networks in order to offer a price point that is acceptable to the retail market. The impact on a business is inconsistent broadband Internet throughput over time, reducing productivity benefits and impacting upon the user experience.

The Macquarie Telecom difference: Our ADSL2+ broadband network is strictly business only and is engineered to ensure throughput is in accordance with the selected speed and remains consistent 24x7.

(2) Service Support – many Internet Service Providers restrict the operational hours that they will take support calls from customers or operate Support Desks that are manned by staff with little or no business networking experience. Many businesses find that their ADSL2+ broadband call to the ISP’s Support centre takes tens of minutes to pass to an actual Support Desk person, only to then find that person is asking irrelevant questions, such as what Operating System is running on the businesses PC.

The Macquarie Telecom difference: We provide a 24x7 Data Contact Centre that answers over 99% of customer calls in less than 25 seconds. It is manned by technically proficient staff, who can assist you with your routed Macquarie Telecom ADSL2+ or other broadband Internet service or your Macquarie Telecom IP VPN that is operating over our MPLS-QoS network. The high quality of Macquarie Telecom’s support skills can save you hours if not days of downtime and frustration.

(3) Network Terminating Unit (NTU) Support – while some Internet Service Providers offer bundled installs that include an ADSL2+ broadband modem or router, few offer true business grade on site support backed by service level guarantees.

The Macquarie Telecom difference: We include an ADSL2+ NTU as standard for all our business broadband Internet access services. We also include on site break fix for all our fully managed ADSL2+ business broadband service customers, minimising the impact on your business of any on site network equipment failure.

(4) Network Security & Response – being a public network, the Internet is a potential threat to business operations. While businesses typically understand the risks of computer viruses and Trojans, and take due care, the risk to a business of its ADSL2+ service becoming unavailable due to a network security incident within its ISP is often overlooked. High profile (large) ISPs are often the target of these attacks, as are small Providers who have inadequate security systems or procedures.

The Macquarie Telecom difference: We are a highly certified Internet access provider, providing broadband Internet services to some of the highest profile business and government customers in Australia. Our security systems and procedures are second to none, substantially reducing the risk to our business customers of their ADSL2+ business broadband services failing as a result of network centric attacks.

(5) Service Guarantees – many oft quoted service levels for ADSL2+ are pre-empted with words such as ‘target’, ‘best effort’ or similar qualifications. For any business relying on ADSL2+ broadband for critical business functions, such soft approaches to service levels are unacceptable.

The Macquarie Telecom difference: We provide specific service guarantees associated with availability, response times, times to repair and time to install. Combined with financial rebates and personalised Account Management and escalation processes, Macquarie Telecom provides every business customer with the security that its ADSL2+ broadband service will be delivered in accordance with the business’s specific needs.

ADSL2+ Business Broadband Expertise

Our expertise in network performance and security for business grade broadband, including ADSL and ADSL2+, is matched by our commitment to providing personal and accountable service.

As ADSL2+ becomes more widely available throughout Australia, Macquarie Telecom’s business centric approach will allow business to truly benefit from this enhanced broadband technology.

Contact us today to discuss how our ADSL2+ Business Broadband solutions can help your business.