FAQs
Data Networks

Our lead times comply with industry best practice and are dependent on the access type chosen, the geographic location of your sites and your solution design. In some cases these may also be subject to capacity checks and feasibility studies. Given this information your account team can provide you with lead times for your chosen solution to be implemented at each site.

We are able to provide you with a highly reliable solution that is more closely tailored to your specific needs than you are likely to be able to get with standardised solutions from other providers.

We use a PRINCE –2 aligned project methodology for delivery of major customer projects with agreed milestones, budget and timeframes. We offer specific and measurable service level guarantees that are backed up with penalties for non-performance.

Our Independence and flexibility means we can design a solution that's better suited to purpose. We can draw on our own core network and our own next generation access technology as well as the best that the wholesale market has to offer through our multi-carrier access model approach. You are not restricted to single vendors or legacy connection methods.

Once your network is signed off and handed over to you by our project management team, ongoing support for trouble-shooting and fault resolution is available through direct access to our Tier1 and Tier2 Engineers so you can be sure that intelligent help is there if you should need it.

We are able to provide our customers with a matrix of Core and POP-POP latency performance on a full end-to-end basis. Full online reporting capability is provided as standard for our Manager Private IP Quality of Service Customers.

Unlike other providers with proprietary networks, we can offer you a better choice of access options since we can draw on both our own next generation network access infrastructure and the best available wholesale access services -whether they are based on copper, fibre or wireless technologies.

We help you achieve this by ensuring that the services and equipment we use to deliver your solution remains at the forefront of technology so that we can continue to offer you both competitive price/performance and the best possible value.

Wireless access technology can be utilised subject to ensuring that the integrity and security of your overall network solution can be maintained.

InView, our data network management reporting tool provides you with visibility of service details, trouble tickets, up/down status and performance utilisation and volumes. Additional higher order reporting such as latency, jitter and packet loss is available on a per class basis for customers with Private IP Quality of Service. Application based reporting is available for Bandwidth Manager customers. Customers with managed services are also provided with comprehensive router performance reporting.

Core network redundancy based on diverse carrier paths and bearers with carrier grade switching equipment is provided as standard. Access diversity is provided based on customer requirements at each site and can be addressed as part of your solution design.

Yes, our Managed Network Service allows you to “out-task” part of your network management to us. Three levels are available ranging from standard Fault Management and a Fully Managed service through to a customised solution.

Please contact us with your site location and business requirements so that we can confirm this for you.

We offer a range of industry leading service level agreements and guarantees for your chosen access, and network service as well as our edge and core network. These provide comprehensive measures for performance, service management and fault management and include significant penalties for non-performance. Depending on the service and service level you choose rebates may be provided for installation, availability, time to respond, time to repair and changes.

Your private data traffic can be prioritised across your network at both a network and application level.

At network level our Private IP Quality of Service option provides you with six separate traffic classes, including video that can be used to ensure your traffic is prioritised end-to-end right through the core network. This is delivered using on a combination of Differentiated Services (DiffServ) compliant tagging of traffic packets and Quality of Service mechanisms available within your customer router, and our provider edge and core network routers.

At application level Bandwidth Manager provides performance monitoring, management and optimisation tools which let you see what is actually running on your network and control over how much resource it consumes.

We use multiple Tier-1upstream Internet Service Providers and reserve the right to change them from time to time to ensure we are able to offer high value business grade internet redundancy with optimal traffic routing and performance.

Yes, we have an established offshore carrier presence in Asia and offer global capability through our dedicated partner relationships.

Your data network is managed at multiple levels. Our core network monitoring functions around the clock. Independent industry measures rank our 24/7 customer help-desk as one of the quickest responding in the industry.

We manage our core network platforms using a range of state-of-the-art network capacity monitoring and planning tools. On-net management tunnels are used to manage customer equipment. SAA probes are used for collection of management and performance data across the network and individual customer links.

This depends upon the mobile device and your security and performance requirements. See Q8 or contact us for more details.

Macquarie Telecom Private IP currently supports up to six traffic classifications. These enable you to prioritise Voice, Video, and Real Time application traffic as well as interactive Business and non-critical application traffic. Other traffic is assigned a default class of service.

Yes, InView offers on-demand near-real time reporting for your data network and individual site links. Information available includes utilisation, traffic volumes, element status and trouble tickets. Private IP Quality of Service and Bandwidth Manager customers have access to additional reporting covering quality of service performance measures and application traffic information.