Broadband for Business - serious speed, robust and
reliable
For businesses that rely on the Internet for fast communication or
information, ADSL2+ offers the promise of serious broadband speeds that can
improve productivity from 512kbps/128kbps to 24mbps/1mbps
Macquarie Telecom's ADSL2+ is serious business broadband with 99.9% guaranteed service
availability for customers requiring speed, reliability and consistently clear data channel
throughput to your Macquarie Telecom IP VPN port or Macquarie Telecom Internet gateway connection.
The Macquarie difference - Get the facts on ADSL2+
Network Oversubscription Rates
Typical retail centric Internet Service Providers
will substantially oversubscribe their ADSL2+ broadband networks in order to offer a price
point that is acceptable to the retail market. The impact on a business is inconsistent broadband
Internet throughput over time, reducing productivity benefits and impacting upon the user
experience.
The difference:
Our ADSL2+ broadband network is strictly
business
only and is engineered to ensure throughput is in accordance with the selected speed and
remains consistent 24x7.
Poor Service Support
Many Internet Service Providers restrict the operational hours
that they will take support calls from customers or operate Support Desks that are manned
by staff with little or no business networking experience. Many businesses find that their
ADSL2+ broadband call to the ISP’s Support centre takes tens of minutes to pass to an actual
Support Desk person, only to then find that person is asking irrelevant questions, such as
"What Operating System is running on the businesses PC".
The difference:
We provide a 24x7 Data
Contact Centre that answers over 99% of customer calls in less than
30 seconds. It is manned by technically
proficient staff, who can assist you with your routed Macquarie Telecom ADSL2+ or other
broadband Internet service or your Macquarie Telecom IP VPN that is operating over our
MPLS-QoS network. The high quality of Macquarie Telecom’s support skills can save you
hours if not days of downtime and frustration.
Network Terminating Unit (NTU) Support
While some Internet Service Providers
offer bundled installs that include an ADSL2+ broadband modem or router, few offer true business
grade on-site support backed by service level guarantees.
The difference:
We include an ADSL2+ NTU as standard for
all
our business broadband Internet access services. We also include on site break fix for
all our fully managed ADSL2+ business broadband service customers, minimising the impact
on your business of any on site network equipment failure.
Network Security & Response
Being a public network, the Internet is a potential
threat to business operations. While businesses typically understand the risks of computer
viruses and Trojans, and take due care, the risk to a business of its ADSL2+ service becoming
unavailable due to a network security incident within its ISP is often overlooked. High profile
(large) ISPs are often the target of these attacks, as are small Providers who have inadequate
security systems or procedures.
The difference:
We are a highly certified Internet access
provider, providing broadband Internet services to some of the highest profile business
and government customers in Australia. Our security systems and procedures are
second
to none, substantially reducing the risk to our business customers of their ADSL2+ business
broadband services failing as a result of network centric attacks.
Service Guarantees
Many quoted service levels for ADSL2+ are pre-empted
with words such as ‘target’, ‘best effort’ or similar qualifications. For any business relying
on ADSL2+ broadband for critical business functions, such soft approaches to service levels
are unacceptable.
The difference:
We provide specific service guarantees associated
with availability, response times, times to repair and time to install. Combined with
financial rebates and personalised Account Management and escalation processes, Macquarie
Telecom provides every business customer with the security that its ADSL2+ broadband service
will be delivered in accordance with the business’s specific needs.
ADSL2+ Business Broadband Expertise
Our expertise in network performance and security for business grade broadband, including
ADSL and ADSL2+, is matched by our commitment to providing personal, accountable service
(PAS).
As ADSL2+ becomes more widely available throughout Australia, Macquarie Telecom’s business
centric approach will allow business to truly benefit from this enhanced broadband technology.
More information on true business grade ADSL2+
Contact Macquarie
Telecom. Australia’s most highly accredited telecommunications operator and
winner of the ‘Best Customer Care’ category at the World Communication Awards.
| 
PDFs Overview and Product Sheets