Telecom solutions keep the information flowing hot at Zip Heaters

Company: Zip Heaters are the company behind Australia's favourite brands of water heaters, namely ZIP Hydro Boil and Birko instant water boilers.

In 1975 Zip introduced the world to the very first instant boiling water heaters, as we know them today.

Millions of people world-wide now use a Zip daily for tea, coffee and cooking.

It is the commitment to innovation in delivering hot and cold water in home or work kitchens that underpins the success of Zip worldwide. Zip heaters are a great example of Australian ingenuity winning on a world stage.

Web: www.zipheaters.com

“The degree of professionalism with which our account has been managed over the years has been exceptional. When I have a technology issue and need expert advice regardless of whether it is voice, data network or hardware, Macquarie Telecom has been able to get me the expertise I needed.”
Tony Sinclair, CIO Zip Heaters

The Opportunity

At Zip, they understand the value of good service as organisations all over the world depend on their technology and service for their hot water needs.

Macquarie Telecom gave Zip Heaters the service they needed to keep information flowing.

The Solution

“The unique balance of competitive price and great service from Macquarie Telecom is pretty well unmatched by any other company we have dealt with.” said Tony Sinclair, CIO Zip Heaters.

“Over the years the service from Macquarie Telecom has been very reliable and on those occasions when problems arise, Macquarie Telecom's responsiveness has been first class.”

“The degree of professionalism with which our account has been managed over the years has been exceptional. When I have a technology issue and need expert advice regardless of whether it is voice, data network or hardware, Macquarie Telecom has been able to get me the expertise I needed.”

The value added services provided by Macquarie Telecom to Zip include Macquarie Telecoms Managed Network Service as well as their InView Network Management tool.

Zip have been a customer of Macquarie Telecom's since 1998 and today Macquarie Telecom handles all their telecommunications needs including fixed voice, mobiles and an IP VPN Data network. The network is a private IP/VPN linking branches and service centres nationally.