Vital need for reliable, redundant hosting that could scale with the business led T-bone to select Macquarie Hosting
“Macquarie Hosting is our most critical partnership
– our customers rely on us to take the IT burden off of
their shoulders. Our relationship with Macquarie Hosting
enables us to achieve this and we sleep well at night in
the knowledge that we are getting a premium service.”
Tony Hindle, Managing Director
T-bone Productions
Overview:
T-bone has been established for more than 10 years,
providing web development services to local and
international businesses. T-bone designs, creates and
hosts mission critical online applications and business
tools for its clients including Toyota Motor Corporation Australia, Oporto, Tyrell’s
Wines and Barbeques Galore. In its early years,
T-bone recognised a growing opportunity to provide web
development and online application services to an
increasingly diverse market that was looking to take
advantage of the internet boom. It employed a novel
business model that offered customers full design
expertise, technical development and project management.
As its approach gained the company recognition in
the marketplace and demand for its services grew, T-bone
assessed the IT infrastructure it had in place to
support customers’ critical online platforms and
applications.
“I realised from day one that a fully redundant,
reliable hosting solution was a must for the business.
As T-bone grew, we became increasingly aware that the
managed service we had in place wouldn’t grow with us,”
said Tony Hindle, Managing Director of T-bone
Productions.
T-bone required a reliable, fully-redundant, scalable
solution for its growing client base. In addition to
these technical requirements, T-bone also needed a
partner that understood its business objectives, would
demonstrate accountability for achieving them by
proactively managing its hosting services.
The Opportunity:
T-bone chose to partner with Macquarie Hosting in
2003 due to their proven experience with web 2.0
companies and their ability to provide secure
availability of mission critical applications 24/7.
T-bone immediately recognised the premium service
levels that the team at Macquarie Hosting offered. Tony
said, “To put it simply, I can sleep well at night.
Macquarie Hosting has invested time in understanding the
business and our needs. As a result, I barely spend any
time on hosting issues because I am completely confident
that the dedicated team at Macquarie Hosting has
everything under control.”
“Our customers rely on us to think beyond the
end-user environment that we are creating. This means
that T-bone is fully accountable for the back-end
infrastructure underpinning their services. Through our
partnership with Macquarie Hosting, we ensure that it
fits so seamlessly with their business that they can
afford to forget about it.”
T-bone works with a large amount of clients that vary
in the number of business critical applications live at
any one time. Macquarie Hosting gives T-bone the
scalability to increase server capacity to cope with
peaks in traffic across T-bone clients while maintaining
the low latency and the secure online experience its
customers have come to expect.
The Solution:
Macquarie Hosting designed and
delivered a high availability, fully redundant platform
for T-bone that was able to rapidly scale to meet future
business demands.
Macquarie Hosting worked
closely with the team at T-bone to agree technical
specifications, spanning the firewall, network, load
balancing and dedicated server infrastructures.
“Macquarie Hosting is our most important
supplier so it is critical that we work in true
partnership. My team relies on Macquarie Hosting for
proactive technical strategies that will meet our
evolving business requirements,” said Tony.
Macquarie Hosting has delivered a combination of Sun
Microsystems servers connected to Macquarie Hosting’s
managed storage area network. The servers are housed in
Macquarie Hosting’s ISO 27001 and DSD Certified data
centre, the Intellicentre.
Due to its guaranteed 24/7, low-latency availability,
T-bone values its SLA with Macquarie Hosting.
The Results:
High quality service and ongoing commitment to providing
the best solution.
The growing importance of
online business visibility and developing web
applications for customer engagement and business
automation is now elementary.
Tony said, “It’s
not just IT managers that we engage with to develop online
strategies, it’s increasingly the business managers.
This reflects the shift in priorities – it is now a real
business issue, not an IT issue as more and more
organisations invest in online and digital tools.
“We are being approached by an increasing mix of
companies with a variety of online needs making hosting
an ever critical component to our business.
“We
continue to be impressed by the returns we’re seeing as
a result of the partnership with Macquarie Hosting.
Improved scalability, reliability and redundancy are
just the beginning,” Tony said.
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