Great People are Key to Our Success!
At Macquarie Telecom, we do a great job in a dynamic environment, enjoy our time at work, are rewarded, developed, recognised and valued. We are a proud and passionate team who really want to make a difference!
Great Service and Personal Accountability
- We own each issue until it is resolved while always being courteous, understanding and sensitive to our customer.
- We anticipate and resolve our customers’ needs in a timely manner.
- We do not allow poor customer service and we hold each other accountable to this promise.
Great Work Ethic - Making a Difference
- We consistently strive to go above and beyond and find ways to create additional value.
- We are never afraid to challenge the status quo.
- We have a workplace where we acknowledge “it’s not perfect” and is continually improving.
- We are encouraged to learn and grow.
Great Team - Collaboration
- We are part of a progressive winning team working together to do the right thing consistently.
- We cooperate across the business to ensure commitments are always met.
- We make a point of understanding and respecting each others’ roles.
- We prioritise common goals over individual objectives.
Great Results
- We are inspired to work hard to deliver results and are rewarded and recognised when we do.
- We celebrate achievements and congratulate others on their success.
- We bring innovative customer focused ideas to the table by focusing on outcomes and solutions.
- We want to be part of a great company, not just a good one.
- We are adaptable and we persevere.
We have a number of benefits available to employees upon joining our team:
Onboarding and Orientation
Buddy Program
New Team members are allocated an experienced, high performing colleague outside of your department to guide you through your critical 3 to 6 month transition into your role.
2 Day Company Induction
All new employees are flown to Sydney to participate in an induction which is a great opportunity to bond with fellow team members and familiarise yourself with our products, services and company culture.
Well-being
Work Life / Assistance Programme
A free supportive and confidential programme designed to help employees resolve issues they may be facing in their lives by discussing them with an impartial professional third party.
Health Cover
Manchester Unity has a range of value for money health cover options to suit you at every stage of your life. Thanks to Macquarie Telecom's partnership with Manchester Unity, you can receive; special rates on a range of health covers, the security of quality hospital cover, generous benefits on extras like dental and physio, a loyalty rewards program, health & weight-loss programs, unemployment & accident insurance all with the support of dedicated health cover advisors who are available for home and workplace visits.
Gym/Health Club
Information on discounts/incentives offered to Macquarie Telecom employees.
Travel
Macquarie Travel and Leisure Club
This offer has evolved from a partnership between Macquarie Telecom and Ineedaholiday, to receive an even better deal on holiday packages, car rental, tours & activities, last minute specials, travel accessories, flights and holiday ideas with an extra 5% off. To find out more, click on the link to check out the wide range of holidays available to you. Then to receive your 5% discount call 1300 786 645 and tell them you're a Macquarie Travel and Leisure Club member.
Airport Lounge - Velocity
Virgin Blue recognises Macquarie Telecom as a valued business partner. Some of you will be aware that Virgin Blue has introduced "the Lounge" which is a new all-inclusive product, offering a range of attractive benefits for members and guests. All employees are encouraged to take advantage of this special offer as it represents great value and significant savings (eg. No Joining Fee = a savings of $199 + more). Visit the Velocity website to join.
Stella Resorts Group
Our offers exclusively to all of our employees at Macquarie access to up to 50% off the standard accommodation rates at Peppers Resorts, BreakFree Resorts & Mantra Resorts throughout Australia and New Zealand. You choose the Resort, room type, time of travel and length of stay* you would like.(*Most Resorts have a minimum of a 2 night stay)
Superannuation
ANZ@Work
As a result of our banking and superannuation relationship with ANZ, as employees of Macquarie Telecom you have access to discounts & special offers on mortgage lending, everyday banking & savings, credit cards, share & fixed-term investing, insurance, financial planning and personal finance assistance.
Salary Packaging - Superannuation
Australian based employees are able to salary package their superannuation. All you need to do is email payroll and advise our Payroll Manager of the amount of salary you wish to salary sacrifice into your superannuation fund. Some details will be confirmed before initiating the deductions from your pre-tax pay. Under an 'effective' salary sacrifice arrangement for superannuation you can increase your benefits and reduce your assessable income by an amount similar to the sacrificed amount. We recommend that you consult with an independent financial advisor.
Other Benefits
Discount Online Shopping
A new offer which has evolved from a partnership between Macquarie Telecom and MUMBA Online Shopping. The Mumba shopping mall is designed to provide you along with your family and friends online access to over 25,000 new, current and brand name products. Mumba ensures genuine discounts on all products and they are continually expanding their range so be sure to sign up and check back often for updates.
Motor Vehicle Fleet Discount Plus
Macquarie Telecom is now registered with Volkswagen & BMW as members of their individual Corporate Programs. As a registered member you can purchase a Volkswagen or BMW as part of your salary package. In addition, there are a variety of value added offers available; including special pricing, preferential interest rates along with substantial discounts on parts, servicing, delivery fees, roadside assistance and service loan cars. These discounts are often in line with what government fleet receives and make a very attractive offer.
Mobile Phone Calls
We have generous offers on pre-paid mobile phone calls available to our family and friends.
We Recognise & Reward our employees
Macquarie Club
Macquarie Club is the Company’s premier recognition vehicle, rewarding the Company’s top performers (approx. 10 - 12%) during the previous year. Macquarie Club provides a networking and development forum, as well as an opportunity to build relationships with your fellow peers on an overseas expedition!
Customer Club
The Macquarie Telecom Customer Club is an employee recognition program designed to recognise and reward employees who have provided exceptional customer service and delivered truly personal, accountable service. Qualification for Customer Club is gained exclusively from online nominations by senior customer representatives.
Team Innovations
Innovate, create, inspire, transform, collaborate and win. Team Innovation is an annual reward program celebrating inspiring ways to improve the way Macquarie does business. Find yourself a team member, or several team members (maximum five to a team). At least one of them must be from a different department. The best design teams usually have mixed backgrounds they bring different experiences and different approaches to a problem. Team Innovation starts again in January 2009.
On The Spot Awards
This program provides Managers with a mechanism outside our formal departmental and Company-wide recognition programs to reward members for “going the extra mile” above and beyond the core responsibilities, or achievement of important deliverables that benefit our business.
Project Talent Scout
Current Employees are rewarded financially when recommended quality colleagues or friends are placed successfully with Macquarie Telecom. The reward is $AUS 1500 for a standard role and $AUS 3000 for a "Hot Job". All referrals must be registered and CV attached to the specific role on-line through the Talent Scout link in Career Opportunities to be considered by the recruitment team and for you to qualify for the reward.
To apply for a position with Macquarie Telecom it’s important that you have a clear idea of your career progression, including how you wish to utilise your skills and experience in your next role.
There are two (2) ways to make yourself known to us! The first is a general submission of your CV into one of our Divisions. In this case, you become part of a “pool of candidates” categorised into a professional skill area. When the Talent Acquisition Team begins a talent search against a vacant role, CVs in this pool are considered against the selection criteria. If your details are matched you will be linked to the vacant role and reviewed for suitability well before the role is advertised! The second way is to apply directly to an advertised opportunity and include a covering letter which demonstrated how and why you are suitable.
Useful tips for applying for positions
- You are more likely to be successful in the recruitment process if you tell us how you fit the position you are applying for, i.e. in your covering letter
- We recommend you only apply for targeted positions for which you have suitable skills and experience - applying for multiple positions can damage your credibility
Step One - Tailor your CV
Your CV is very important – Think of it like a Passport which should be up-to-date and current at all times to facilitate “travel” to your next career opportunity!
A CV should also “sell” and “market” you in an interesting and honest manner. A functional CV should highlight the skills and experience you have gained throughout your career to date. It may be helpful to consider the following tips to enhance your current CV:
- Compile your CV in reverse order (showing your most recent experience first)
- Show the month and year you commenced each position
- If there are any gaps in your employment explain these
- As well as responsibilities, list your achievements in a position
- Keep it concise
- Check and double check your spelling and grammar
- Highlight in a covering letter why you believe your skills meet the requirements of the position
Step Two – Applying Online
To apply for a position you will need to follow the steps in the online application process. As part of this process, you'll be required to create a personalised profile. Click the 'Apply Online' link at the bottom of the advertised position to create or update your profile. When you have successfully submitted an application, you will receive a system generated confirmation email, letting you know we have received your application.
As we often receive a large number of applications for any given position, you may not hear from us again until two or three weeks after we receive your details, however we are conscious of progressing as quickly as possible and often can advise of your suitability or next steps before this.
If your application will not progress to the next stage, you will be advised in writing via email.
If, after applying for a position, you have not heard from us within three weeks please contact us on 02 8221 7062. Alternatively you may email us on careers@macquarietelecom.com.
Step Three – Interviewing
When we progress your application, you will be contacted by phone and informed of the next steps, which may include an initial telephone interview or face-to-face interview.
Step Four – Assessments and Reference Checks
When you progress to the next stages, for some roles you may be required to participate in psychometric assessments and for all roles there will be reference checks, so please be prepared to provide at least two professional referees for us to contact.
These referees must ideally be people you have reported to in prior positions - or at least people who have working knowledge of your abilities and experience.
Step Five - Being Made an Offer
If you are successful in becoming the preferred candidate, you will be advised of the offer by telephone and promptly provided with a written employment agreement. The offer of employment is valid for a finite period of time and requires your acceptance by signature and its return to our HR Department.
