Certifications
Intellicentre 2 Achieves Tier III Design Certification from Uptime Institute
Macquarie Telecom’s Intellicentre 2 is the first data centre in Australia to receive Tier III Design Certification from the Uptime Institute. Intellicentre 2 is a $60 million, 20,000 square metre, world-class data centre in North Ryde, Sydney.
PCI DSS Accredited Level 1 Service Provider
Macquarie Telecom was the first PCI certified hosting provider in Australia. Hosting Providers perform a critical function for many Merchant & Service Provider organisations, providing IT management & support for the systems that store, process or transmit their cardholder data. This means that your hosting provider is an integral part of your PCI compliance program and should be in a position to validate, via external certification, their compliance with PCI DSS.
ISO27001 Accredited
Macquarie Telecom was the first ISO 27001 certified hosting provider in Australia. Certification to ISO/IEC 27001 is a critical way of ensuring your hosting provider has implemented a system for the management of information security - audited against a global standard by an independent third party.
ASIO T4 & DSD Gateway to Highly Protected & Restricted
Certified by DSD (Defence Signals Directorate) to provide assurance of protection from external threats appropriate for the hosting of Federal Government systems & data classified up to “Highly Protected” & “Restricted” levels in accordance to ACSII33 & PSM – audited annually.
Riverbed Service Provider Program
Macquarie Telecom is a certified service provider of Riverbed. Riverbed is a world leader in WAN Optimisation technologies. Our Managed WAN Optimisation service has been built on the Riverbed Steelhead platform. We are the first service provider globally to offer a money-back or free bandwidth upgrade service level guarantee for application acceleration as a standard service offering.
VMware Service Provider Program
Macquarie Telecom was the first Australian vmware certified provider for complex managed hosting services using the VMware enterprise virtualisation platform. One of a small number globally able to offer service provider licensing and support models – including cloud.
VMware Enterprise Partner
Macquarie Telecom is also a certified VMware Enterprise partner – people, training, software and management skills necessary to achieve Enterprise certification.
Microsoft Gold Certified
Assurance of our ability to deliver high-performing Microsoft hosted solutions and superior support. Ensures Microsoft Certified engineers with direct access to both post-sales and pre-sales Microsoft technical support.
Redhat Advanced Hosting Partner
Macquarie Telecom is the first & only Red Hat Advanced Hosting Partner in Australia. Certified people, training, expertise, processes, patch management and administration to ensure a high quality delivery of RedHat linux-based managed solutions.
Awards
2011 – Finalist - Australian Teleservices Association Contact Centre Awards Contact Centre of the Year (under 50 seats). This is the event for recognition of the best people and the best contact centres in the state.
2008 - Winner – World Communication Awards "Best Customer Care" - Judged by a panel of fifteen independent telecommunications experts in London, Macquarie Telecom won the international award ahead of other large Telecommunications providers including Deutsche Telecom and BT.
The Award recognises businesses that have successfully designed and implemented a customer care strategy that has produced tangible and quantifiable results. Macquarie Telecom’s win is acknowledgement on a global scale of the success of its customer service strategy, built around the delivery of Personal Accountable Service. It also recognises the company’s industry leading customer retention rate of more than 95 per cent year on year.
2006 - Winner – SPAN Chairman's Award - Macquarie Telecom set a new benchmark for industry partnerships with its alliance with Message Stick Telecommunications – Australia’s first Indigenous telecommunications provider. The relationship extends beyond a traditional commercial partnership. As both mentor and partner to Message Stick, Macquarie Telecom has pushed the boundaries of corporate and social responsibility.
2006 - Finalist - SPAN Innovation – Large Company - Macquarie Telecom: Tools for increased visibility and cost control. Macquarie Telecom’s FleetView and VolumeControl products are innovative, web-based management tools that give businesses and government organisations increased transparency of, and greater cost control over, their mobile telephone fleet.
2005 - Winner – SPAN Telecommunications Ambassador - Maha Krishnapillai: As Founder and President of the Asia Pacific Carriers Coalition, Maha Krishnapillai works with Government, regulators, industry associations and key industry influencers to effect change and drive pro-competition policy benefiting the Australian communications sector and the Asia-Pacific region. His responsibilities with Macquarie Telecom include government liaison, regulatory affairs, carrier relations and strategic marketing for Australia and the Asia-Pacific region.
2005 - Finalist - SPAN Excellence in Competition and Growth - Large Company - Macquarie Telecom was the first carrier to achieve “DSD (Defense Signals Directorate) Gateway Certification” and to be certified to “ASIO T4 Highly Protected” status.
2002 - Australian Export Award - Business Services, Singapore
2000 - Ovations Business Services Award/International Telecommunications Company of the Year
1999- International Telecommunications Company of the Year Business Services in Washington DC
1998 - Australian Telecommunications Company of the Year
